After watching Tabatha Coffey, star of Bravo TV’s “Tabatha’s Salon Takeover,” march into salons, tell the owners exactly what they’re doing wrong and berate the staff for being subpar, business owners are left feeling either defensive or inspired.  

But as a consumer, it’s hard not to be pleased that Coffey is spreading the gospel of quality to salons across the nation, because while dollars are being pinched in most markets, we’re still willing to spend to look pretty, but now more than ever, we want to feel pampered, too.

We chatted with Coffey about the craziness she’s seen in stylist chairs across the nation as well as how consumers can apply her no BS attitude to getting the look they want at their next salon visit.

PC: What should consumers beware of when selecting a new stylist? 

TC: Clients should feel comfortable and listened to when they are going to a new stylist.

PC: Is the customer always right?

TC: Yes, to a point. As a professional I know what does and doesn't work for a clients hair and will give my advice. If a client then decides to proceed with a service I think won't work for their hair, I will be honest so their expectations are met.

PC: What’s the worst thing you’ve witnessed at the salons you’ve visited, Tabatha? 

TC: I've witnessed so much that’s bad from lack of leadership, filth, bad work and bad attitudes, but the thing that really bothers me is when people aren't open to change and improvement especially when there is always room for it.

PC:  What is the biggest mistake salon owner’s make in running their businesses?

TC: A lot of owners don't have clear plans, policies, procedures and visions for their businesses. They become complacent and let things slide, sometimes because they don't like confrontation and other times because they haven't been clear in what their expectations are.

To have a successful business you need to have policies and rules and always be aware to what is going on, so you can make the changes you need to make to keep yourself and your staff on track and adhere to the standards that you have set.

PC: You don’t seem to pull any punches; any advice for how we can all emulate your ability to communicate the good, the bad and the ugly effectively?

TC: It's about honesty and sometimes the truth is hard to hear. As an owner you have to be honest with yourself and your staff so you can always reach or exceed client expectations, and keep raising the bar higher.

The only way to keep on track is by communicating and addressing issues and holding people accountable and not compromising your standards.

Coffey’s weekly advocacy of uncompromising beauty standards is an oh-so-pretty change worth watching. “Tabatha’s Salon Takeover” is on Bravo TV Tuesdays at 10/9 Central.

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